Privacy Policy

Version: 2.0 Effective Date: 31/05/2012

1. What does this policy cover?

This policy covers all areas of the website owned and operated by e3 intelligence Ltd (e3intelligence.com) and associated sub-domains and services, including our newsletter subscription service. It also covers the private and membership areas of our website (passport.e3intelligence.com), which have a separate privacy policy description applying to them (which you can view here).

2. What is this policy about?

We are committed to protecting your privacy and using appropriate technology that gives you a productive and safe online experience. By using our website and/or associated services, you consent to the data practices described in this statement.

3. What information do we collect?

We may collect personally identifiable information, including your e-mail address and name. Additional data may be gathered from you to provide you with services that you request or in connection with events, special offers, promotions, competitions or market research. Voluntary identifiable data is required from you in the following cases:

When you choose to subscribe to our newsletters and choose to be informed about any special offers and promotions
When you make a direct enquiry, request promotional information from us or send us feedback

There is also information about your computer hardware and software that is automatically collected via our website and email newsletters. This information can include: your IP address, browser type, access times and referring web site addresses.

4. How do we use this information?

We collect and use your personal information to operate the web site and deliver the services you have requested. This includes:

To provide you with the service that you requested
To improve our website, our products and our services
To deliver additional services such as a newsletter, discount offers, new products and events
To respond effectively to your queries and complaints

We also use your personally identifiable information to inform you of other products or services available from us. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

We do not and will not share your personal information with anyone or any other third party without your prior explicit consent.

Our communications programme aims to keep you informed and updated of interesting and relevant information; however you are always entitled to opt-out of any chosen communication.

Personally unidentifiable information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our web site. We keep track of the pages our customers visit within our website in order to determine which services are the most popular. This data may used to deliver customised content to customers whose behaviour indicates that they are interested in a particular subject area.

5. Do we use cookies?

Yes, our website uses cookies. A “cookie” is a small data file transferred by a website to your computer’s hard drive. Our web server sends cookies when you visit our site, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site does not give us access to your personal information, but we may use the cookies to identify your computer.

Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise any pages, or register with our site or services, a cookie helps our web server to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same web site, the information you previously provided can be retrieved, so you can easily use the features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or web sites you visit.

6. What are our privacy practices with third parties?

e3 intelligence Ltd is not responsible for the privacy statements or other content on websites outside of this website.

It is our policy to only disclose information to third parties under the following circumstances:

As required by law
When explicitly requested by a user of our web services
When required to deliver products or services requested by a visitor

We may share aggregate, non-personally identifiable information about our users with advertisers, business partners, sponsors, and other third parties. Subject to the above three circumstances, we do not provide any identifiable personal information to any third party for any purpose whatsoever. For example, we may tell a business partner the number of men and the number of women that entered a competition, but we do not disclose anything that could be used to identify those individuals.

Access by our employees and agents to your personally identifiable information is only on a need to know basis on the understanding that this is confidential business information. Our intention is never to use or share personally identifiable information provided to us in ways that are different than the ways described above without also providing you with an opportunity to “unsubscribe” or prohibit such unrelated uses.

We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on e3 intelligence Ltd or the site; (b) protect and defend the rights or property of e3 intelligence Ltd; and, (c) act under exigent circumstances to protect the personal safety of other users of e3 intelligence Ltd, or the public.

7. Can you access the personal data which we hold about you?

We provide online access to all of the personal data we hold for you. You may view and amend such data at any time.

You may also at any time exercise your right of access, rectification and deletion of personal data by contacting us on the addresses provided on our contact page. We will however require proof of identity to do so.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

8. How does this privacy policy apply to our e3 Passport system?

The e3 Passport system is the membership area of our website which is designed to support individual learning and networking. You can find out more about e3 Passport here. All of the general policies, set out above, apply to the e3 Passport system. In addition, the following specific policies will also apply:

Because of the interactive social aspects of the e3 Passport website (posting of user profiles, status updates, comments, discussion group contributions, private messages, etc), e3 intelligence Ltd takes no responsibility whatsoever for any personally-identifiable information shared on a voluntary basis by members using the afore-mentioned software. The general default setting for the posting of user-genrated content is ‘public’, meaning that users must assume that anything they post from their account will be publicly visible, by both fellow members and non-members.
All members who create an account (free or otherwise) at the e3 Passport website explicitly agree to abide by out terms of service (available here). This requires that they take full personal responsibility for any personally-identifiable information they choose to release and will adhere to our service guidelines.
Having said that, e3 intelligence takes the issue of online privacy very seriously, so we have embedded within the software a number of tools to support users to control and manage their online privacy. These include, but are not limited to, (a) a privacy setting for each element of a member’s user profile, allowing them to hide or reveal on a selective basis all elements of their profile; (b) general privacy controls which determine who can view their updates and other user-generated content; (c) the ability to delete updates and posts, including to the user group discussion forums; and (d) a general account deletion facility which allows users to completely erase all of their personal and private data from our server and databases, should they wish to do so.
It should be noted that the account-deletion facility, mentioned as point (d) above will not remove any posts from the group discussion forums – they will only be marked as being posted from a ‘deleted account’ – unless the user actively deletes the relevant posts themselves prior to deleting their account. Furthermore, the account-deletion will not automatically delete the private messages which have been sent to other members either. Once these have been received by the intended recipient, they are regarded as the joint property of the sender and receiver, so the user will not be able to unilaterally delete such content from the recipient’s message repository.
Notwithstanding the above, e3 intelligence will not share through the e3 Passport system the following information relating to members: (a) the user’s email address; (b) the user’s password; (c) the user’s account type; (d) the user’s multiple-choice assessment scores; (e) the user’s saved personal learning pathway; (f) the user’s mailing list preferences; and (g) any other user account settings which have not been explicitly confirmed by the user as being available for general distribution.
All commercial transactions relating to individual e3 Passport user accounts are handled via our preferred payment gateway (PayPal) and, as such, e3 intelligence is not party to nor stores no information on its servers, databases or elsewhere in electronic or any other format, relating to users’ payment methods or transactions. Consequently, e3 intelligence takes no responsibility whatsoever for any privacy breach or error resulting from the use of the PayPal service. Members are referred to the PayPal legal agreements (available here) which govern the use of said service. Nonetheless, e3 intelligence will undertake to take all commercially reasonable steps to work with users who have experienced a problem relating to the use of the PayPal payment gateway in an effort to resolve the issue.

9. Is your data safe with us?

We secure your personal information from unauthorised employee access, use or disclosure. Personal information (such as passwords and email addresses) is protected through the use of encrypted systems. Our security systems technology is intended to reduce risks such as disclosure, loss, misuse, destruction, and unauthorised access of any data, but e3 intelligence Ltd cannot absolutely guarantee the security of any data that you disclose online.

We will endeavour to notify you in the event we become aware of a breach or suspected breach of the security of your personal information stored by or for us. However, we shall not be liable for any breach of the security of your personal information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism.

10. Do we have UK data protection notification?

We are notified with the UK Information Commissioner’s Office as a “data controller” in respect of personal data about UK clients whom we collect personal data from in accordance with this Privacy Policy. Our Registration Number is Z2870686. You can search the public register here for our details http://www.ico.gov.uk/what_we_cover/register_of_data_controllers.aspx

11. Will this Privacy Policy change?

We will occasionally update this Privacy Policy to reflect company and customer feedback. You are encouraged to periodically review this Policy to be informed of how we are protecting your information.

12. How can you contact us?

We welcome your comments regarding this Privacy Policy. If you believe that e3 intelligence Ltd has not adhered to this Policy, please contact us via our contact page. We will use commercially reasonable efforts to promptly determine and remedy the problem.

If you would prefer to write to us then please do so, our postal address is : Suite 16439 Lower Ground Floor, 145-147 St John Street, London, EC1V 4PW, UK